Customer Testimonials

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DealerRater Apr 17, 2024

I appreciate Dakota for all his help he is a great salesman he made sure that I was in a reasonable great car that I love God bless this company they do great work and very welcoming and helpful in all areas that they find a plan that fits you thank you Greenway Ford will purchase a car later on in the future

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DealerRater Dec 17, 2023

wow just wow, blessed I was from the minute I walked in the door to the minute I walked out the door with key in hand to my 2019 jeep wrangler. thank you is not enough. Dakota needs a raise. 100☆.. he made the hole sale so easy. Forever car for me, but will pass your name often to others.

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DealerRater Aug 28, 2023

Tyler was very professional in how he approached the warranty aspect of This repair , tech did an awesome job on the actual repair

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DealerRater Apr 30, 2023

Very. Professional. Smart Your. Organization. is. top. notch. Your. salesman. is. Courtesy,,. ,. he. goes. the. extra mile to. sell. cars.

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DealerRater Jan 20, 2023

Wayne was so helpful from the very beginning. I called him wanting a Ford Bronco which are very hard to find. He let me know that he had two coming to the dealership and luckily one of them was the exact style and color I wanted. I had many phone calls with Wayne and many of the others at greenway and they were all so willing to help and work around my odd schedule for work. I was able to lock down a price and rate over the phone and car was on the lot within two weeks of my ...

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DealerRater Dec 17, 2022

My experience with Detra in the service department was excellent. Very pleasant and polite customer service experience .

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DealerRater Sep 28, 2022

We had a great overall experience. Wayne was our sales rep and he did AMAZING! We stayed late at the dealership the night we bought our vehicle and they didn’t rush us so or anything. They also worked with us and helped get us the best deal we could get on our vehicle. Overall, very impressed and would highly recommend!

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DealerRater Sep 12, 2022

Due to supply chain problems, our experience was less than desirable. Our vehicle was in your service center for over 4 mths

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DealerRater Aug 1, 2022

The greeting was prompt, the workers were nice and courteous, my overall visit was pleasant.

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DealerRater Jun 12, 2022

Listing on Cars.com was “great deal”. They responded fast & let me know sale was pending. Seems “great deal” listing is a good attraction, because listing remained on Cars.com to direct traffic to dealer many days beyond “sold”. But they did contact me & respond immediately to my inquiry

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DealerRater May 22, 2022

Friendly, helpful, understanding and willing to help you explain the problem. Recognizes you as a returning customer. I have two Ford vehicles and there both older and l won't good quality mechanics to work on them.

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DealerRater May 22, 2022

I want thank Detra at Dick Smith Ford again for such great service. I have an after market car warranty and it isn't easy dealing with them at times. She is very diligent and committed in creating the best experience for her customers!! Thanks, Mel

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DealerRater May 3, 2022

Jim was very knowledgeable and helpful. Very good buying experience. I will be back to see them next time I purchase a vehicle.

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DealerRater Mar 24, 2022

Easy to work with for online/phone deal. Everything as expected when I arrived to purchase car and everyone was very nice, especially Wayne. Still took too long to sign papers and financing. I don’t think my wife will buy another car at a dealership. Wants to try Carvana to see if quicker.

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DealerRater Mar 18, 2022

Today I met Lainey Brown at the service center. She came to my rescue after I spoke to 3 other Ford dealership Male sales and service workers. One was at Dick Smith. The other two were at a different nearby Ford dealership. No one could help me get my iphone to reconnect to maps on my screen. I knew it shouldn't be hard. I heard one service man say he doesn't know how to do it (I'm not kidding), one salesperson said I needed a new plug and finally admitted he didn't know how to do it. ...

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DealerRater Feb 16, 2022

Everybody was very courteous and helpful and stressed that they wanted my experience to be a good one. Not the typical high-pressure salesmen. I felt very comfortable with all of them.

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DealerRater Feb 3, 2022

Fantastic Experience! Needed a trade in to upgrade to a bigger truck. We were worried about our first big newer purchase but working with Wayne he made us feel at home and at ease. Would for sure recommend Wayne at Dick Smith!

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DealerRater Jan 29, 2022

Better Than I Expected!! Wayne and Elias treated me like family and got me where I wanted to be on trading my SUV for a Truck. I couldn't be happier! So Glad to be back in an F-150.

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DealerRater Jan 21, 2022

Very courteous and friendly, did everything to get me financed, I am very pleased , Michael very good salesman

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DealerRater Dec 13, 2021

They where very knowledgeable about my vehicle and very courteous and professional staff and crew. I would recommend any one who has a vehicle or especially a Ford vehicle to go into a Dock Smith or Ford location to properly service and professionally maintain there vehicle. Thank You to every crew and staff member at Dick Smith Ford.We Ride On!!!

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DealerRater Dec 5, 2021

My experience today was good service was good as well..my brakes are working very good

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DealerRater Nov 28, 2021

Wayne was excellent and very knowledgeable about the vehicle I purchased. Easy to talk to and was never pushy at all.

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DealerRater Nov 27, 2021

Does really good work in an exceptional amount of time. Worth the money spent. Thanks.

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DealerRater Oct 27, 2021

Everything went very well and smooth with Devon and Jim, a pleasure deal with they were very customer friendly and professional

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DealerRater Oct 20, 2021

Friendly people that will go out of their way to help you get that car you are after.

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DealerRater Sep 22, 2021

Devon made my Wife’s and I buying experience very smooth! Kudos to him and Dick Smith Ford for going the extra mile for customer service and an overall great buying experience! They have a customer for life!

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DealerRater Sep 16, 2021

Jim has always been their for our family. Does he ever go home, he is always their. Thank you

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DealerRater Sep 14, 2021

Jim leathers at Dick Smith Ford, is our go to guy. Sales , service, body shop. We have bought several cars and trucks. Thanks

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DealerRater Sep 9, 2021

I recently bought a 2015 Ford F-150 XLT from Dick Smith Ford. Devon Ortiz was our salesman. Devon was very friendly, easy to work with and knowledgeable about the truck I was looking at. The buying process was easy and thoroughly explained. I highly recommend using Dick Smith Ford and Devon when looking for a Ford vehicle.

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DealerRater Sep 9, 2021

I want to personally thank Devon Ortiz and Dick Smith Ford for helping me get my dream car!! Thank you so much again, def recommend

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DealerRater Aug 19, 2021

We had a great time with Devon Ortiz and he helped us get great vehicle. He is number one in our book. Make sure you ask for him. Thank you Devon

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DealerRater Aug 3, 2021

Good service and good service reps thanks john and dee

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DealerRater Jul 27, 2021

Devin Ortiz and Ryan Ortiz were so wonderful and transparent throughout the whole process I highly recommend Dick Smith Ford thank you guys for everything and John and finance was awesome too and then on top of that all I did was come in for an oil change and these guys did it for me they actually really did it for me I'm so overwhelmed with joy right now I have no idea how to even drive this car home thank you Dick Smith for thank you guys you're the greatest

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DealerRater Jun 30, 2021

Had a great experience with Jim Leathers at Dick Smith Ford. He helped us purchase a used vehicle that fit our family's needs and made the entire process easy and enjoyable. He was so knowledgeable it really helped make the buying quick. He also has helped us get several cars into the shop and serviced in a timely fashion. Thanks, Jim!

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DealerRater Jun 28, 2021

He was very helpful dealer who helped me into my new car. I highly recommend Jim to anyone.

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DealerRater Jun 24, 2021

Thanks to Wayne Eagle and John Lucas for making my purchase experience the best. They worked to ensure that I drove my new Escape home that day. Wayne has been my sales consultant so I know the vehicle I test drive checks the boxes for what I want. Wayne provides an abundance of informations about the vehicle, patiently answers all questions, and remains with the customer throughout the purchase process. I appreciate that Wayne is available for assistance in learning the features of the vehicle. Recommend this dealership.

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DealerRater Jun 5, 2021

I got my car I’m sooo happy. Devon Ortiz helped out and let me leave with it that day!!! Him and Ryan Ortiz were so great and worked so hard getting me approved. Thanks dick smith ford 😁

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DealerRater Jun 1, 2021

Just a great place to buy your next vehicle. Sales always super. Wayne Eagle is the best salesman and we have bought several vehicles. Finance department great. Highly recommend

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DealerRater May 29, 2021

I got my new car today I am so in love. Thank you so much Devon for helping me found a great car for me

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DealerRater May 22, 2021

Big shout to Devon Ortiz, Josh and Ryan Ortiz. These guys are amazing. They made this purchase so fun. Awesome people. I highly recommend it

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DealerRater May 22, 2021

Had my best dealership experience at Dick Smith Ford! Want to thank Devon Ortiz and Matt Morgan who were able to get me approved and into a brand new 2021 F-150. Thank you, I will definitely be back!!

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DealerRater May 14, 2021

Jim was great with my used car purchase. Very good to deal with.made the purchase easy. Understood my needs. Helped me with test drive.

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DealerRater May 1, 2021

Great service and fast results...highly recommend!!! Will definitely come back here for any future purchases or maintenance. Jim leathers and john are the best

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DealerRater Apr 30, 2021

Jim, came out not knowing we were going to buy, which we weren’t, but did as he showed us a car we couldn’t resist with a great payment! Thanks Jim.

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DealerRater Apr 30, 2021

Great dealership, very helpful, very professional. My sales associate was a man by the name of Wayne Eagle and he got me a great deal.

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DealerRater Apr 28, 2021

Devon Otiz and Ryan Ortiz were both really helpful making sure that me and my family were put in a car within my price range. When I wasn't sure, they both reassured they they would take care of me and they did. Thank you both!

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DealerRater Mar 26, 2021

Wayne is very friendly. Listens and provides great service during purchase process. Wants to help and satisfy your needs the very best that he can!

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DealerRater Mar 16, 2021

Devon was very friendly and helpful. Walked me though everything all the buttons did and was very patient with my indecisiveness. He was amazing! Thank you dick smith Ford

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DealerRater Mar 16, 2021

Wayne Eagle was amazing! He was down to earth, considerate, sincere, funny, but he knew his job and he did it well. I will be asking for him every time we have a need or concern. Thank you, Wayne for your help.

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DealerRater Mar 6, 2021

Devon Ortiz was my salesman throughout this process. He came to our home, showed us the truck, explained numbers. Matt Morgan the GSM worked to get us approved and Jess was great in finance. The team worked out all the details and got us a great deal on the truck we wanted. Thank you Dick Smith Ford!!

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DealerRater Mar 2, 2021

Excellent service- very friendly- would recommend again and again have bought multiple cars here go see Jim leathers at duck smith Ford in ray town no

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DealerRater Feb 27, 2021

Wayne was terrific! He is very helpful and friendly. I highly recommend him to anyone looking for a painless car buying experience. You won't be disappointed.

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DealerRater Feb 24, 2021

Good experience with Dick Smith Ford! I had a somewhat unique situation. I walked in heavily upside down in a loan with a virtually non-function vehicle. Went to Adams Toyota and they wouldn’t give me the time of the day. Left and went to DSF and was met by Henry Pulliam in the lot. I explained my situation and what I was looking for. He asked me a few questions to gauge the right fit for me and led me straight to the perfect vehicle to suit my needs and desires. He was honest and respectful. If he didn’...

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DealerRater Feb 20, 2021

My car was totaled out a week ago and I don’t have very good credit. I was super stressed out about how I was going to get a new car. Wayne Eagle, James Leathers and Jess in financing were all so kind, compassionate about my situation and they all worked very hard to get me in the vehicle that I wanted. I felt very comfortable with the whole car buying process. The price was amazing and they showed me all of the features in the vehicle and helped me set up the Ford Pass app! After all of the ...

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DealerRater Feb 19, 2021

Great experience working with Henry! Very knowledgeable & made my experience personable. Im looking forward to future business with the Dick Smith Ford team! Thanks alot.

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DealerRater Feb 10, 2021

Great experience here. No sales pressure. The salesman, Jim Leather's, and Jess, the Business Manager, were both easy to deal with. I'll be back.

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DealerRater Feb 9, 2021

Whether I’m there for an oil change or actually shopping for a car, Wayne Eagle makes me feel welcomed and finds me the deal I need.

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DealerRater Feb 4, 2021

Bought a car from Devon ortiz and dick smith ford. He was amazing and helpful throughout the whole process. Was on my team the whole time. Matt Morgan got me approved and jess Sheri was great in finance. Ryan ortiz the GM has a great team in place! Cant wait for my next car from here!

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DealerRater Jan 25, 2021

Best car purchase experience ever. Salesman Wayne Eagle and finance manager Jess Wehri, no high pressure. Recommend for fast, friendly, easy purchase. No high pressure.

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DealerRater Jan 1, 2021

I worked with Devon Ortiz at Dick Smith, as well as Jess (business manager), Ryan Ortiz (GM), and Matt Morgan. I’m a super picky customer and these guys not only took care of me but went above and beyond! This is the second vehicle we’ve purchased from here and are customers for life!! Thanks again Devon!!

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DealerRater Dec 30, 2020

Jim and Ryan were great to work with. This was by far the best experience buying a vehicle I've ever had - highly recomend working with this guys

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DealerRater Dec 29, 2020

Henry did an awesome job of getting me what I needed without any hidden details.I appreciate him for getting me sorted out. Big thanks..

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DealerRater Dec 23, 2020

I would like to thank Devon Ortiz he was super helpful thru the process of me finding a car and didn’t just try to throw me into something gave superior customer service and was very professional they this situation. Corey Rizer got me approved and Ryan Ortiz thanks for ur business if your looking for a car I would refer them amazing service.

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DealerRater Dec 22, 2020

This was my first time buying a car and Devon Ortiz made the process very enjoyable and smooth! Devon went above and beyond to make sure I was in the car I wanted with all the features as well. He was honest and answered all my questions and provided great information that helped me with my decision. Ryan Ortiz also made sure I was being well taken care of. Tyrone Jackson helped in explaining and walking me through all of the financial paperwork and was very helpful! I would highly recommend Dick Smith Ford! Thank you!

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DealerRater Dec 22, 2020

I had an awesome experience at Dick Smith Ford. Devin Ortiz was my salesman and he was amazing! He found me exactly what I wanted and more. The entire team is amazing, truly. They care about their customers and it shows that their #1 mission is their customers happiest.Tyrone was my finance guy and made the process so smooth and easy! I want to give a big thanks to all of them but especially Ryan Ortiz for making it all happen! I highly recommend this dealership if you have any vehicle needs! 10/10.

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DealerRater Dec 20, 2020

Have purchased several vehicles from Dick Smith Ford over the years. Wayne is a friendly knowledgeable salesman that makes purchasing a vehicle easy and hassle free. The staff is welcoming and helpful.

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DealerRater Dec 18, 2020

Recently bought my new 2020 Ford Explorer XLT from Devon O. He is a great salesman! Made the process super easy, communicated every step and continues to check in and make sure the new car is treating us well. I’m so thankful for Devon and all of his hard work and not giving up! He found us the perfect car for our needs. Thank you so much Devon and the Dick Smith crew!!

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DealerRater Dec 16, 2020

Matt , Ryan and Jim were great to work with because of their work efforts I went from a Fiesta to a Fusion SE. Would recommend everyone looking for great service and great people come to Dicksmithford.

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DealerRater Dec 16, 2020

Thanks Jim Leathers I love my new Ford Escape. You are the best made my purchase so very easy. Go see Jim when you get your next car.

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DealerRater Dec 12, 2020

Devon was honest, friendly, and made it a very enjoyable experience to buy a car from Dick Smith Ford! I would highly recommend using this dealership and Devon to buy a car.

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DealerRater Dec 11, 2020

Michael and Tyrone were excellent recommend them highly. They were patient and Michael gave me such a personal touch by sending a video. Go to them they will treat you well.

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DealerRater Dec 11, 2020

Thank you Wayne Eagle for helping me find the best vehicle for me. With your hard work and dedication we made it work. I will definitely be coming back!

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DealerRater Dec 11, 2020

Devon Ortiz was my car sales man he’s very passionate about his work! He worked very hard to make sure I got the best car. Mr. Ortiz even drove me to my house to insure I had everything I needed get the car of my dreams. I also want to thank Corey River for helping me with my credit and making it possible to finance. Ryan Ortiz I appreciate your team! Thank you! I highly recommend Ducks Smith Ford!

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DealerRater Dec 11, 2020

I can't thank enough helping get in my brand new car. The whole process smooth and easy. There was absolutely no pressure and I got the I really wanted

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DealerRater Dec 5, 2020

Devon Ortiz , Ryan Ortiz and Tyrone Jackson was a great help today for me purchasing a car . Walked me throughout all the steps of the process and made a stressful process, enjoyable. Def recommend

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DealerRater Nov 30, 2020

I just recently purchased a new vehicle from Dick Smith Ford and I have to say my experience was excellent. I had Devon Ortiz as my salesman and he was such a great help throughout this process. Totally transparent and helped achieve my financial goals. Tyrone Jackson was very clear on explaining all my warranty options and was very professional. Ryan Ortiz has out a great team together and made sure that I was being well taken care of. Definitely recommend Dick Smith Ford and Devon Ortiz!

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DealerRater Nov 27, 2020

Very friendly and went the extra mile to make my experience the best. Fixed a problem with the cart that I was buying before I left so I could have peace of mind.

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DealerRater Nov 25, 2020

I purchased my first Ford truck today at Dick Smith Ford. Jim Leathers assisted me in the purchase and made the buying process smooth and enjoyable. Not only was he responsive and informative, he was also negotiable and did everything to result in great customer satisfaction. I would definitely purchase another vehicle from Jim and Dick Smith Ford in the future.

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DealerRater Nov 24, 2020

I went to Dick Smith Ford in Raytown on Saturday. I was just looking to see what kind of deals were out there on trucks. I wasn't intending on buying one. My wife and I were first looking at used trucks and was greeted by Tyrone Jackson. He was very pleasant. We told him we were just looking around and he said ok but let him know if we need anything. A few minutes later Jim Leathers approached us and at that point we had questions about a couple used trucks. He answered all our questions and we actually ...

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DealerRater Nov 24, 2020

Love these guys ... Im from out of state and they as a team helped me find a car that would fit me and my five children as well as my budget. Devon was awesome helping me with videos of each car I asked for and was patient in listening to what I wanted. He went above and beyond in making sure I got what worked for me; not to mention he made sure I have a ride from the airport. The GM made it a point to introduce himself and see how my transactions were going. Tyrone helped me understand ...

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DealerRater Nov 17, 2020

They took great care of me, day one they ran everything over the phone so I don't have to come in store at all! Day two I was in and out with a new vehicle in no time!

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