Customer Testimonials
It was my best experience with first time car buying. Ciara helped me and answered all the questions i had. She was so friendly. She definitely understood the my concern and what i wanted. She was so reassuring about buying a new car! I definitely had a wonderful experience! Everyone i worked with was wonderful!
Ciara called me and left a message shortly after I indicated on line I wanted a newer call. She called back next day and said she would like to look at the car I had for trade in. She was upbeat no pressure and accommodating. She had a low key demeanor and friendly in a sincere way. She was able to show me three cars I was interested in. She explained the features and how they worked. After test driving them was the sit down to discuss my commitment to buying one and trading mine in. She was skillful and ... Read More DealerRater - May 2, 2025
Dakota Penner was great made every thing go smoothly. Best car buying experience I ever had. Come see Dakota Penner at Greenway Ford.
Great Customer Service from entire Team! Dakota Penner went above and beyond for me! Got me into the Truck I needed! Thanks all that was apart of the journey!
Tough negotiations but very fair outcome. I’m very pleased with my new Ford Maverick.
Best dealership I have ever been to. Cledis Roberts got me in and out. Fabulous experience and would recommend him to any and everyone. Very professional and truthful. Look for him anytime. Best dealer I've ever worked with. Thank you Cledis Roberts. I will be back to buy from you again!!!!!!
I appreciate Dakota for all his help he is a great salesman he made sure that I was in a reasonable great car that I love God bless this company they do great work and very welcoming and helpful in all areas that they find a plan that fits you thank you Greenway Ford will purchase a car later on in the future
After purchasing no fewer than 9 vehicles from this dealership I have decided it is no longer worth the drive (30 min) to purchase or utilize for repair/ warranty work. After dropping off a vehicle for warranty work (cam phasers/ tie rods) this dealership has had the truck for a month now. AFTER 3 weeks of having it they provide a rental car. They have missed completion dates 8 different times WITH OUT calling to let us know they were not going to have the vehicle completed until I called and asked if it was finished. I then went to the dealership and asked ... Read More DealerRater - Feb 15, 2024
wow just wow, blessed I was from the minute I walked in the door to the minute I walked out the door with key in hand to my 2019 jeep wrangler. thank you is not enough. Dakota needs a raise. 100☆.. he made the hole sale so easy. Forever car for me, but will pass your name often to others.
I had a 2018 Fusion that I took to them for repair. They told me that the part was stuck on a boat in the middle of thr ocean. For 5 months they kept my vehicle and put me in a rental. They told me they did not know when thr part would come in so I reluctantly bought a new vehicle. Once I bought the new vehicle (that I never really wanted) the part to my old vehicle miraculously came in. My old vehicle was repaired and they put it on the lot to be sold. I tried to explain this ... Read More DealerRater - Oct 19, 2023
Tyler was very professional in how he approached the warranty aspect of This repair , tech did an awesome job on the actual repair
August 23, 2023
I have a problem with Greenway Ford. Formally known as Dick Smith Ford. I had an oil change and tire
rotation, maybe a month ago. But on the 18th of this month, I decided to wash my vehicle at home.
While I was washing my vehicle, I noticed that my lugnuts were stripped again, and Greenway Ford is the
only auto repair establishment that has repeatedly serviced my vehicle.
I had this problem before and it was solved, but this time, no such luck.
The morning of the 19th of August, I went to Greenway Ford to discuss this ... Read More DealerRater - Aug 26, 2023
I wrote a lengthy review, and tried to paste, it's too many words. Essentially, if you want up front honesty, and straight answers, this isn't going to be the place for you.
If I could give a zero rating, I would. I brought my car in and it ended up needing a transmission. When I got my car back the interior was completely covered in maggots. My coolant was missing and the hose coming from my coolant was broken. My coolant and hose were just fine when I brought the car in with no issues. Upon pick up My interior completely disgusting and ruined, matts, everything. Do not take your car here. Service was horrible. I had to call about a status every day and when I finally get the call that ... Read More DealerRater - Aug 21, 2023
This dealer is shady and unprofessional. I ordered a 2023 Ford Bronco with Greenway Ford November 2022 because they said no dealer markup. The Bronco arrived July 2023 and $30k dealer mark up was added. Greenway Ford refused to honor our deal but was given a "no hard feelings". Stay away!!
This dealership has VERY misleading advertising and its a shame dealership as a whole use misleading information to lure people in THEN!! Tell them some ridiculous stuff needed that wasn't said in the ad. If it sounds too good to be true believe it, I talked to someone about the ad etc on the phone then I was given the facts and I don't remember his name but you need to be making $3,000 or more to get a vehicle
SSave yourself a headache by not dealing with this dealership. Their finance department is either the biggest bunch of swindlers imaginable, or the most incompetent bunch of idiots on earth. It's a toss-up in my opinion. I was due a refund of my extended warranty after an auto accident that totaled my car. Unfortunately, the warranty company sent the refund to the dealership who was supposed to give me the funds, because my car had been paid off in full. For more than a month-and-a-half the idiot, swindler finance department at Greenway Ford claimed the dealership hadn't gotten ... Read More DealerRater - Jun 15, 2023
When I was heading to the dealership to have a front license plate bracket on that never got installed the engine light came on and I mentioned it to the salesman (Jim Leathers) he had me pull it into the service department and sometime later I was told several codes popped up and never clarified what the codes were but was informed that the light was off. Plate bracket wasn’t installed. Last night on the way home from work the engine light came on again. I haven’t had possession of the vehicle a month and already having issues. ... Read More DealerRater - May 10, 2023
Very. Professional. Smart Your. Organization. is. top. notch. Your. salesman. is. Courtesy,,. ,. he. goes. the. extra mile to. sell. cars.
Wayne was so helpful from the very beginning. I called him wanting a Ford Bronco which are very hard to find. He let me know that he had two coming to the dealership and luckily one of them was the exact style and color I wanted. I had many phone calls with Wayne and many of the others at greenway and they were all so willing to help and work around my odd schedule for work. I was able to lock down a price and rate over the phone and car was on the lot within two weeks of my ... Read More DealerRater - Jan 20, 2023
Eric takes care of his customer And listen to their needs. Eric is a stand up guy.
My experience with Detra in the service department was excellent. Very pleasant and polite customer service experience .
We had a great overall experience. Wayne was our sales rep and he did AMAZING! We stayed late at the dealership the night we bought our vehicle and they didn’t rush us so or anything. They also worked with us and helped get us the best deal we could get on our vehicle. Overall, very impressed and would highly recommend!
Due to supply chain problems, our experience was less than desirable. Our vehicle was in your service center for over 4 mths
Not only did my sister have to continue to call and check on the car but they were suggesting work that they HADN'T EVEN checked if it needed it. Then they give the car back back and the interior 😒 is ruined and they broke pieces and they want to charge to fix the stuff they messed up. STAY AWAY if u don't want to keep throwing your money down a crap filled toilet. I will update if it gets fixed but the fact it happened in the 1st place is bull & they want to charge to fix ... Read More DealerRater - Sep 8, 2022
The greeting was prompt, the workers were nice and courteous, my overall visit was pleasant.
I will never again bring my Vehicles to your dealership agian for service, past three times were nothing but total disregard and respect to the customer not to mention the last time I was there, your service dept totally forgot about my F 150 waiting for a scheduled oil change for over 2 hours until I asked about it, then once it was done you failed to rotate the tires as part of the service. I bought both of my vehicles from your dealership sad that your service dept chases away customers.
Listing on Cars.com was “great deal”. They responded fast & let me know sale was pending. Seems “great deal” listing is a good attraction, because listing remained on Cars.com to direct traffic to dealer many days beyond “sold”. But they did contact me & respond immediately to my inquiry
Friendly, helpful, understanding and willing to help you explain the problem. Recognizes you as a returning customer. I have two Ford vehicles and there both older and l won't good quality mechanics to work on them.
I want thank Detra at Dick Smith Ford again for such great service. I have an after market car warranty and it isn't easy dealing with them at times. She is very diligent and committed in creating the best experience for her customers!! Thanks, Mel
Went for an oil change with appointment and was told guy left early sorry. Came back another day and was told it would be 2 and a half hours they have no one doing oil changes. I walked out horrible customer service no empathy from lady at service desk. Will never be going back.
Jim was very knowledgeable and helpful. Very good buying experience. I will be back to see them next time I purchase a vehicle.
If I could give a no star rating, I would. This place sold me a car with a platinum warranty that was explained to me as the “budget warranty.” While the most expensive, I was told that I would not have any out-of-pocket expenses besides my payment until my payments were done. I took the car in for work on key fob that did not work for me or my salesman. I was not asked to bring both fobs until I got there for my appointment. They had the car for a full day and did no work on it. ... Read More DealerRater - Apr 26, 2022
Paid 1600 took it twice and still not fixed right!!! Counter person no kind of empathy!!!
They just tried to sell sell and not explain the big hassle it is to get something done once you pay for a package
Easy to work with for online/phone deal. Everything as expected when I arrived to purchase car and everyone was very nice, especially Wayne. Still took too long to sign papers and financing. I don’t think my wife will buy another car at a dealership. Wants to try Carvana to see if quicker.
Today I met Lainey Brown at the service center. She came to my rescue after I spoke to 3 other Ford dealership Male sales and service workers. One was at Dick Smith. The other two were at a different nearby Ford dealership. No one could help me get my iphone to reconnect to maps on my screen. I knew it shouldn't be hard. I heard one service man say he doesn't know how to do it (I'm not kidding), one salesperson said I needed a new plug and finally admitted he didn't know how to do it. ... Read More DealerRater - Mar 18, 2022
Oil change took 2hrs and 20 minutes with an appointment. Truck came back with greasy floor mats. Will not be returning.
Everybody was very courteous and helpful and stressed that they wanted my experience to be a good one. Not the typical high-pressure salesmen. I felt very comfortable with all of them.
It took them almost four weeks to get and install a steering column in my 2016 Ford Edge. I went three weeks with no transportation. I filed several complaints including Ford customer care line and all of a sudden today I got a call. The part just came in and it will be ready tomorrow. Five minutes later another call stating it would be ready today by the close of business. I get there and I have to wait until 6:42 pm (they close at 6pm). I'll be returning it in the morning because the wheel alignment is off.🤬
Fantastic Experience! Needed a trade in to upgrade to a bigger truck. We were worried about our first big newer purchase but working with Wayne he made us feel at home and at ease. Would for sure recommend Wayne at Dick Smith!
Better Than I Expected!! Wayne and Elias treated me like family and got me where I wanted to be on trading my SUV for a Truck. I couldn't be happier! So Glad to be back in an F-150.
Very courteous and friendly, did everything to get me financed, I am very pleased , Michael very good salesman
They where very knowledgeable about my vehicle and very courteous and professional staff and crew. I would recommend any one who has a vehicle or especially a Ford vehicle to go into a Dock Smith or Ford location to properly service and professionally maintain there vehicle. Thank You to every crew and staff member at Dick Smith Ford.We Ride On!!!
My experience today was good service was good as well..my brakes are working very good
Wayne was excellent and very knowledgeable about the vehicle I purchased. Easy to talk to and was never pushy at all.
Does really good work in an exceptional amount of time. Worth the money spent. Thanks.
Everything went very well and smooth with Devon and Jim, a pleasure deal with they were very customer friendly and professional
Friendly people that will go out of their way to help you get that car you are after.
Devon made my Wife’s and I buying experience very smooth! Kudos to him and Dick Smith Ford for going the extra mile for customer service and an overall great buying experience! They have a customer for life!
Jim has always been their for our family. Does he ever go home, he is always their. Thank you
Jim leathers at Dick Smith Ford, is our go to guy. Sales , service, body shop. We have bought several cars and trucks. Thanks
I recently bought a 2015 Ford F-150 XLT from Dick Smith Ford. Devon Ortiz was our salesman. Devon was very friendly, easy to work with and knowledgeable about the truck I was looking at. The buying process was easy and thoroughly explained. I highly recommend using Dick Smith Ford and Devon when looking for a Ford vehicle.
I want to personally thank Devon Ortiz and Dick Smith Ford for helping me get my dream car!! Thank you so much again, def recommend
We had a great time with Devon Ortiz and he helped us get great vehicle. He is number one in our book. Make sure you ask for him. Thank you Devon
Good service and good service reps thanks john and dee
Devin Ortiz and Ryan Ortiz were so wonderful and transparent throughout the whole process I highly recommend Dick Smith Ford thank you guys for everything and John and finance was awesome too and then on top of that all I did was come in for an oil change and these guys did it for me they actually really did it for me I'm so overwhelmed with joy right now I have no idea how to even drive this car home thank you Dick Smith for thank you guys you're the greatest
Had a great experience with Jim Leathers at Dick Smith Ford. He helped us purchase a used vehicle that fit our family's needs and made the entire process easy and enjoyable. He was so knowledgeable it really helped make the buying quick. He also has helped us get several cars into the shop and serviced in a timely fashion. Thanks, Jim!
He was very helpful dealer who helped me into my new car. I highly recommend Jim to anyone.
Thanks to Wayne Eagle and John Lucas for making my purchase experience the best. They worked to ensure that I drove my new Escape home that day. Wayne has been my sales consultant so I know the vehicle I test drive checks the boxes for what I want. Wayne provides an abundance of informations about the vehicle, patiently answers all questions, and remains with the customer throughout the purchase process. I appreciate that Wayne is available for assistance in learning the features of the vehicle. Recommend this dealership.
I got my car I’m sooo happy. Devon Ortiz helped out and let me leave with it that day!!! Him and Ryan Ortiz were so great and worked so hard getting me approved. Thanks dick smith ford 😁
Just a great place to buy your next vehicle. Sales always super. Wayne Eagle is the best salesman and we have bought several vehicles. Finance department great. Highly recommend
I got my new car today I am so in love. Thank you so much Devon for helping me found a great car for me
Big shout to Devon Ortiz, Josh and Ryan Ortiz. These guys are amazing. They made this purchase so fun. Awesome people. I highly recommend it
Had my best dealership experience at Dick Smith Ford! Want to thank Devon Ortiz and Matt Morgan who were able to get me approved and into a brand new 2021 F-150. Thank you, I will definitely be back!!
Jim was great with my used car purchase. Very good to deal with.made the purchase easy. Understood my needs. Helped me with test drive.
Great service and fast results...highly recommend!!! Will definitely come back here for any future purchases or maintenance. Jim leathers and john are the best
Jim, came out not knowing we were going to buy, which we weren’t, but did as he showed us a car we couldn’t resist with a great payment! Thanks Jim.
Great dealership, very helpful, very professional. My sales associate was a man by the name of Wayne Eagle and he got me a great deal.
Devon Otiz and Ryan Ortiz were both really helpful making sure that me and my family were put in a car within my price range. When I wasn't sure, they both reassured they they would take care of me and they did. Thank you both!
Wayne is very friendly. Listens and provides great service during purchase process. Wants to help and satisfy your needs the very best that he can!
Devon was very friendly and helpful. Walked me though everything all the buttons did and was very patient with my indecisiveness. He was amazing! Thank you dick smith Ford
Wayne Eagle was amazing! He was down to earth, considerate, sincere, funny, but he knew his job and he did it well. I will be asking for him every time we have a need or concern. Thank you, Wayne for your help.
Devon Ortiz was my salesman throughout this process. He came to our home, showed us the truck, explained numbers. Matt Morgan the GSM worked to get us approved and Jess was great in finance. The team worked out all the details and got us a great deal on the truck we wanted. Thank you Dick Smith Ford!!
Excellent service- very friendly- would recommend again and again have bought multiple cars here go see Jim leathers at duck smith Ford in ray town no
Wayne was terrific! He is very helpful and friendly. I highly recommend him to anyone looking for a painless car buying experience. You won't be disappointed.
Good experience with Dick Smith Ford!
I had a somewhat unique situation. I walked in heavily upside down in a loan with a virtually non-function vehicle. Went to Adams Toyota and they wouldn’t give me the time of the day. Left and went to DSF and was met by Henry Pulliam in the lot. I explained my situation and what I was looking for. He asked me a few questions to gauge the right fit for me and led me straight to the perfect vehicle to suit my needs and desires. He was honest and respectful. If he didn’... Read More DealerRater - Feb 24, 2021
My car was totaled out a week ago and I don’t have very good credit. I was super stressed out about how I was going to get a new car. Wayne Eagle, James Leathers and Jess in financing were all so kind, compassionate about my situation and they all worked very hard to get me in the vehicle that I wanted. I felt very comfortable with the whole car buying process. The price was amazing and they showed me all of the features in the vehicle and helped me set up the Ford Pass app! After all of the ... Read More DealerRater - Feb 20, 2021
Great experience working with Henry! Very knowledgeable & made my experience personable. Im looking forward to future business with the Dick Smith Ford team! Thanks alot.
Great experience here. No sales pressure. The salesman, Jim Leather's, and Jess, the Business Manager, were both easy to deal with. I'll be back.
Whether I’m there for an oil change or actually shopping for a car, Wayne Eagle makes me feel welcomed and finds me the deal I need.
Bought a car from Devon ortiz and dick smith ford. He was amazing and helpful throughout the whole process. Was on my team the whole time. Matt Morgan got me approved and jess Sheri was great in finance. Ryan ortiz the GM has a great team in place! Cant wait for my next car from here!
Best car purchase experience ever. Salesman Wayne Eagle and finance manager Jess Wehri, no high pressure. Recommend for fast, friendly, easy purchase. No high pressure.
Bought a CPO 2019 Flex at the end of September. Had a cracked rear window when I bought it and was promised a repair. I have waited 4 and a half months and dealt with multiple personnel changes at the dealership, causing me to retell my issues over and over and being told each time that it will be taken care of. Well it still hasn’t been taken care of. I was going to wait to review with a full 5 stars, but when I received a robo-text yesterday asking me to review my purchase, I decided to oblige. Don’t expect ... Read More DealerRater - Jan 6, 2021
I worked with Devon Ortiz at Dick Smith, as well as Jess (business manager), Ryan Ortiz (GM), and Matt Morgan. I’m a super picky customer and these guys not only took care of me but went above and beyond! This is the second vehicle we’ve purchased from here and are customers for life!! Thanks again Devon!!
Jim and Ryan were great to work with. This was by far the best experience buying a vehicle I've ever had - highly recomend working with this guys
Henry did an awesome job of getting me what I needed without any hidden details.I appreciate him for getting me sorted out. Big thanks..
I would like to thank Devon Ortiz he was super helpful thru the process of me finding a car and didn’t just try to throw me into something gave superior customer service and was very professional they this situation. Corey Rizer got me approved and Ryan Ortiz thanks for ur business if your looking for a car I would refer them amazing service.
This was my first time buying a car and Devon Ortiz made the process very enjoyable and smooth! Devon went above and beyond to make sure I was in the car I wanted with all the features as well. He was honest and answered all my questions and provided great information that helped me with my decision. Ryan Ortiz also made sure I was being well taken care of. Tyrone Jackson helped in explaining and walking me through all of the financial paperwork and was very helpful! I would highly recommend Dick Smith Ford! Thank you!
I had an awesome experience at Dick Smith Ford. Devin Ortiz was my salesman and he was amazing! He found me exactly what I wanted and more. The entire team is amazing, truly. They care about their customers and it shows that their #1 mission is their customers happiest.Tyrone was my finance guy and made the process so smooth and easy! I want to give a big thanks to all of them but especially Ryan Ortiz for making it all happen! I highly recommend this dealership if you have any vehicle needs! 10/10.
Have purchased several vehicles from Dick Smith Ford over the years. Wayne is a friendly knowledgeable salesman that makes purchasing a vehicle easy and hassle free. The staff is welcoming and helpful.
Recently bought my new 2020 Ford Explorer XLT from Devon O. He is a great salesman! Made the process super easy, communicated every step and continues to check in and make sure the new car is treating us well. I’m so thankful for Devon and all of his hard work and not giving up! He found us the perfect car for our needs. Thank you so much Devon and the Dick Smith crew!!
Matt , Ryan and Jim were great to work with because of their work efforts I went from a Fiesta to a Fusion SE. Would recommend everyone looking for great service and great people come to Dicksmithford.
Thanks Jim Leathers I love my new Ford Escape. You are the best made my purchase so very easy. Go see Jim when you get your next car.
Devon was honest, friendly, and made it a very enjoyable experience to buy a car from Dick Smith Ford! I would highly recommend using this dealership and Devon to buy a car.
Michael and Tyrone were excellent recommend them highly. They were patient and Michael gave me such a personal touch by sending a video. Go to them they will treat you well.
Thank you Wayne Eagle for helping me find the best vehicle for me. With your hard work and dedication we made it work. I will definitely be coming back!
Devon Ortiz was my car sales man he’s very passionate about his work! He worked very hard to make sure I got the best car. Mr. Ortiz even drove me to my house to insure I had everything I needed get the car of my dreams. I also want to thank Corey River for helping me with my credit and making it possible to finance. Ryan Ortiz I appreciate your team! Thank you! I highly recommend Ducks Smith Ford!
I can't thank enough helping get in my brand new car. The whole process smooth and easy. There was absolutely no pressure and I got the I really wanted
Devon Ortiz , Ryan Ortiz and Tyrone Jackson was a great help today for me purchasing a car . Walked me throughout all the steps of the process and made a stressful process, enjoyable. Def recommend